Escape Room FAQ

Q - WHAT IS AN ESCAPE ROOM?
A – It is a themed room where a group of people work together to find clues, solve puzzles, and race against the clock to breakout. Communication, creativity, and grit are keys to success!
Q - HOW MUCH ARE TICKETS FOR THE ESCAPE ROOM?

A – $25 per person plus tax. You can join our mailing list or like our Facebook page to hear about special promotions and discounts as they are announced.

Q - ARE THE ESCAPE ROOM DOORS LOCKED? IS IT SCARY?

A – None of the doors are locked, and you can leave the room at any time. That said, the session time cannot be paused or extended. We have designed our rooms to be immersive but not intimidating or scary.

Q - HOW BIG ARE THE ESCAPE ROOMS?
A – Our rooms range in size from 132 to 168 square feet, which is the size of an average office.
Q - WILL THERE BE PEOPLE WHO I DON’T KNOW ON MY TEAM?

A – It’s possible…but, hey, it’s an opportunity to make new friends! If this isn’t appealing to you, there’s always the option of booking a private experience. Please refer to our calendar and click an available time slot to select the number of tickets you wish to reserve for your session.

THIS IS IMPORTANT!

If your group wants a private experience, you must book all available slots in that room or call to make special arrangements. (We can password-protect the reserved time so that others in your group can pay online.)

 If you choose to purchase individual  tickets and your group does not fill all available spots, then others may join you on your adventure.

Q - WHAT SHOULD I EXPECT FROM MY ESCAPE ROOM EXPERIENCE?

A – You will arrive and get signed in, then you’ll be introduced to your Game Master. The GM will provide you with instructions and get you started on your adventure. Your team will use clues, hints, and puzzles along with quick minds to escape in less than 48 minutes!

Q - HOW LONG DO WE HAVE TO ESCAPE?

A – You and your team will have 48 minutes to breakout. Ask your GM why our games are that length!

Q - CAN KIDS TAKE PART IN AN ESCAPE ROOM?

A – We recommend this experience to people ages 10 and older. If anyone under 10 participates, your group must reserve all tickets for that session and stay under the room maximum capacity of 8. We require anyone under 18 to be accompanied by a paying adult, in a ratio of 3:1.

Q - WHAT IS THE MAXIMUM NUMBER OF PEOPLE TO PLAY IN AN ESCAPE ROOM?
A – Our rooms can accommodate six (6) adults comfortably, and an additional two (2) people may be added by special request.
Q - WHERE ARE YOU LOCATED?

A – You can find Boomtown at 215 W 8th Street in Georgetown, Texas, just west of Austin Avenue at the corner of 8th and Rock Streets. Check out your parking options in advance! Click Here for Map

Q - ARE RESERVATIONS REQUIRED FOR THE ESCAPE ROOMS?

A – We highly recommend that you make a reservation. This ensures that you have tickets for the particular day and time before you arrive. Time slots book up quickly!

Q - IS THERE A DISCOUNT FOR GROUPS?

A – No, but we can schedule a private event for groups of at least 12 people. Send an email info@boomtownescapes for more information.

Q - CAN YOU ACCOMMODATE LARGE GROUPS?

A – Our facility can hold up to 40 people comfortably, but we may be limited on concurrent escape experiences to 16-24 people at once. We have a themed “pop up” game that can be played at Boomtown or a venue of your choice. Let’s get creative together!

Q - DO YOU ACCEPT WALK-INS?

A – You’re welcome to drop in and check availability, but you should not expect to play immediately. We’ll be happy to help you book for the next available adventure, and we can provide suggestions on things to do before your session starts. Our Game Lounge and refreshments are available to the public during our standard business hours.

Q - WHAT ELSE IS THERE TO DO IN DOWNTOWN GEORGETOWN?

A – There is so much to do in our town, especially on The Most Beautiful Town Square in Texas. Check out some options here.

Q - CAN I PURCHASE ALL OF THE TICKETS FOR MY GROUP AT ONE TIME?

A – Of course! Keep in mind, however, that the person who makes the reservation is financially responsible and must make arrangements to be reimbursed by others. We cannot change the payment once it’s finalized.

Q - CAN WE BOOK A SPECIAL EVENT OUTSIDE OF YOUR NORMAL HOURS OF OPERATION?

A – Absolutely! We can create a custom proposal for your event, during weekdays or evenings. This is common for work groups, so please note that we offer extended debrief/learning sessions and can also arrange catering. Our Game Lounge is available for rent as well. Call today to get started!

Q - WHEN SHOULD WE ARRIVE FOR AN ESCAPE ROOM EXPERIENCE?

A – You should arrive at least 10-15 minutes before your scheduled start time. This allows sufficient time for you to sign in and prepare for the adventure. You can come earlier and enjoy our Game Lounge, then plan to stay afterward if you like too.

Q - DO YOU SELL ESCAPE ROOM GIFT CERTIFICATES?

A – Who doesn’t like a gift certificate? You can order gift certificates for an escape room experience here and pass along our website so that the recipient can plan their escape.

Q - WILL I BE ABLE TO KEEP MY PHONE WITH ME?

A – You may choose to keep your phone in the room with you in a basket provided, but we ask that you turn them off if possible. If you must keep your phone on, we ask that you silence it and refrain from using it to make phone calls, send messages, or take pictures during the escape experience.

Q - WHAT HAPPENS IF WE'RE LATE?

A – All adventures will start on time. You will not be allowed to enter the adventure after the adventure starts, unless you are all part of the same group. In that case, it may be possible to use the remaining time allotted and shorten the duration. Please contact us ahead of time so we can discuss your options. 

Q - WHAT IS THE CANCELLATION POLICY?

A – This is a live action event where purchasing tickets for an escape room is similar to purchasing tickets to a concert or sporting event. If you call at least 48 hours prior to your scheduled time wishing to reschedule, there is no fee and if you wish to cancel, you will receive 50% of your ticket price back. If you call within 48 hours of your scheduled adventure wishing to reschedule for a future date, you will be charged $5 per ticket and if you wish to cancel, you will not receive a refund.

Q - CAN YOU HELP WITH FUNDRAISERS?
A – We love to give back to the community! We’ll have our own promotions, where proceeds will be donated to a local non-profit, but we’re happy to work with your group on a specific fundraiser too. Just give us a call to discuss!
Q - WHAT IS THE FOOD AND DRINK POLICY?

A – We offer beverages for purchase but do NOT allow food or drinks in any of the escape rooms. Additionally, we have the right to remove anyone who appears to be intoxicated and causing a disruption to others around them.

Q - WHAT HAPPENS IF WE DON'T SHOW UP?

A – Call ahead if you know that you won’t make it so that we can reschedule you, according to OUR policy. You will NOT be able to reschedule once the start time for which you purchased tickets has passed. There are NO refunds for no-shows.